Review policy
Last updated Sat 26 Sep 2026. This text covers the site as it works today and will be replaced before sign-in or bookings open.
Who can review
Only a guest with a completed booking made through Visit Gilis can review it, once per booking. We never show ratings or reviews copied from other sites.
What we hide
We never edit reviews, and only hide ones that break our review policy. We hide a review only if it:
- shares contact details, such as phone numbers, email addresses, links or social handles
- is abusive or hateful
- isn't tied to a completed booking
- exposes someone's private details, such as the full names of staff or other guests, or health details
Flags and decisions
Our filters, the business and other guests can flag a review. A person at Visit Gilis then keeps it visible, hides it or asks the guest to edit it, and the guest is always told why.
Replies from businesses
A business can post one public reply to each review. A reply never changes the rating.
Ratings
A rating is the average of the visible reviews for that business or listing. Hidden reviews don't count.
Questions
To ask about a review or this policy, email hello@visitgilis.com.