
Alexandra Atalita
9 months ago
So we recently stayed here for 5 nights. It was our first time in Gili Air, and Indonesia. I saw the reviews from this hotel, and a few good and a few bad. But here is my honest opinion:
I feel like the heart and soul of this hotel, has not been here for atleast the past 10 years. The hotel is old, rundown, the rooms are not kept up. The curtains are so old, it's crusty and dirty. As mentioned, it feels like more than 10 years ago the hotel used to be amazing, had life! But now it's dead... the upkeep is no longer there. The pool, I didn't see anyone clean it, so I didn't dare to get in.
The bathrooms are outside, which could be nice, but the toilets are old, the planks are old and loose. So nothing is upkept. They really need to do a big maintanance on this place. Also they only came to clean our rooms twice during our whole stay. Also we first had one room, which the AC didn't work. After we mentioned it was not working, we received another room which was much nicer, with an AC that was working. But again, all curtains, everything was old and crusty.
The breakfast, is terrible. I'm sorry, it was. Even though, the staff is trying their best, it just feels like no one is keeping up a level of hospitality. The staff was very friendly to us, no complaints there.
My biggest advice to this hotel: Please add back some heart into this hotel. Please have someone who cares about the hotel, to maintain it, to renew the hotel and bring back joy. The location is perfect, the beach is amazing. It's just the hotel is now old and run down. And it's a pity, because I really do believe if we came 10 years ago, it would have been amazing! I even saw that before they had a big buffet, lot's of food, music and everything... and now all dead 😔