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PLN Bali strengthens communication during power outages
Bali newsBali4 min read
PLN Bali's Distribution Regulatory Implementation Unit UP2D is enhancing its disruption service system through the PLN Command Center. This initiative aims to improve communication with customers during power outages, addressing complaints about lack of information regarding restoration times. Petrus Irwan Ichwansaputra, PLN UP2D Bali Manager, stated that managing disruptions involves not only quick restoration but also keeping consumers informed. The strengthened system ensures Command Center Officers confirm outage reports with customers and provide regular updates for widespread outages lasting over an hour. After repairs, officers will confirm power restoration. This program, part of Yantek Campus Volume 2 and themed "Command Center from the Heart," focuses on technical skills, customer communication, occupational safety, and using technology like the APKT Mobile application for recording outages. Petrus emphasized understanding the varied impact of outages on customers, from traditional activities to business operations and public services. PLN UP2D Bali also prioritizes occupational safety by communicating updated procedures and work methods to staff.
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