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Bali traveler's $1,500 flight credit dispute with Flight Centre resolved
Bali newsBali3 min read
Jessica Dorante, a 43-year-old from Brisbane, faced a dispute with Flight Centre over a $1,500 Virgin Australia flight credit for a canceled Bali trip. Her son's flight was canceled in February, and she received a credit she believed could be booked before September 9, 2026. However, Virgin Airlines' policy requires travel to be completed by the expiry date, a detail Jessica claims Flight Centre did not disclose. This misunderstanding meant she could not use the credit for a planned trip next year. After making a complaint to Flight Centre's customer relations, she was initially told a refund was not possible and that the credit was tied to her son. Flight Centre confirmed that credit terms are set by the airline and acknowledged "some confusion/miscommunication on our part initially." As a gesture of goodwill, Jessica will be offered a refund or a transferable travel voucher, though she had not yet received an update from Flight Centre at the time of the report.
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