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Bali opens first immigration lounge in a shopping mall
Bali newsBali4 min read
Bali has launched its first immigration service center inside a shopping mall, located at Discovery Mall Bali in Kuta. This new Immigration Lounge, operated by the Ngurah Rai Class I Immigration Office, aims to provide more convenient visa and residency services to tourists, expatriates, and local residents. It offers services such as Indonesian passport applications, Visit Stay Permits, Limited Stay Permits KITAS, Permanent Stay Permits KITAP, and Indonesia’s Golden Visa program. The lounge is open Monday to Friday from 10 a.m. to 5 p.m. Ngurah Rai Immigration Office chief Bugie Kurniawan stated that the facility reflects Indonesia’s efforts to modernize public services and improve accessibility. The location was chosen due to its high volume of tourist and local traffic, allowing visitors to complete paperwork while using the mall's amenities. This opening occurs as Bali experiences a slight decline in international visitor arrivals, with 2,598,143 visitors from January to May 2026, a 1.77% decrease compared to the same period in 2025. Australia remains the top inbound market, followed by China and India.
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